0161 359 3651

info@cltradingltd.co.uk

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Customer Service

Terms of Payment

Our terms of payment are non-negotiable and are offered on a proforma basis. We accept the following payment types: Electronic Bank Transfer, Visa, Credit Card and Maestro. Customers can also pay directly into our bank account at a local bank as well as bank transfer.

Prices

All prices shown on our website are excluding VAT where applicable and are subject to change without prior notification. Whilst every effort will be made to maintain prices, exchange rate fluctuations, tax changes, variations in raw material and transportation costs may necessitate price changes. All orders are accepted on this basis.

Weights

Weights quoted are based on the manufacturers information and are given in good faith. Weight should be assumed to be a guideline only and maybe sunject to variation.

VAT

Prices quoted are subject to VAT where applicable at the current rate of 20%.

Claims

It is the customers own responsibilty to check all products upon receipt. Please inform us within 2 working days, from the date of delivery, of any discrepancies (under certain circumstanses we may allow up to 1 week.) These may include damages, missing items, or product date issues. Photographic evidence will be requested. If you have any problems with your delivery please call our customers services team in the first instance on 0161 359 3651 to discuss any claims.

CCTV Technology

We have invested in CCTV technology in our warehouse, all orders are video recorded as they are being picked and packed. We can cross reference any queries to video replay.

Returns

No goods shall be returned without prior agreement and, unless such agreement is obtained, no credits can be issued. In the first instance, please call our customer services team on 0161 359 3651 to make necessary arrangements for returning goods.

Deliveries

Any delivery dates communicated are approximate. Late deliveries will not be an acceptable reason for refusing goods, unless we are informed in writing beforehand.

Minimum Order Value

There is a minimum order of £50 of the net value of the goods, and is exclusive of shipping and tax.

Delivery Charges

Orders will be subject to a delivery charge dependant upon size and weight of goods. A copy of our delivery charges schedule is available upon request.

Special Orders

For special orders or unusual requests, a quotation will be provided. If acceptable, full payment is required when the order is finalised prior to goods being despatched.

Passing of Title

Property in and title to all goods shall remain vested to CL Trading Ltd and until CL Trading Ltd had recieved payment in full for the goods. Upon delivery, all risks in connection with goods shall pass to the customer.

Updating Account Information

In order to receive promotional offers and mailshots, please ensure your accounts details are kept up to date.